Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can repair or replace a failed garage door motor the same day you call. Our service vehicles are fully stocked with parts for all major opener brands including LiftMaster, Chamberlain, Genie, and Craftsman. For standard motor failures, we typically complete repairs within 1-2 hours of arrival. If a complete replacement is needed, we carry popular models in our trucks and can usually install a new opener during the same visit. For specialty or high-end openers that require ordering, we can often get parts within 24-48 hours. Emergency motor failures? Call our 24/7 line at (252) 313-1400 and we'll prioritize your repair.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor (opener) failures typically result from several common causes: 1) **Age and wear** - Most openers last 10-15 years with regular use. Components like gears, capacitors, and circuit boards wear out over time. 2) **Overheating** - Openers in hot, unventilated garages work harder and may overheat, especially during summer. 3) **Power surges** - Lightning strikes and electrical surges can damage electronic components. 4) **Improper balance** - If your door is out of balance, the opener works harder than designed, causing premature wear. 5) **Lack of maintenance** - Regular lubrication and adjustments extend opener life. 6) **Stripped gears** - The most common mechanical failure, often caused by forcing a stuck door. 7) **Worn capacitors** - A humming motor that won't start usually indicates a failed capacitor. Regular maintenance can prevent many of these issues and extend your opener's life significantly.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, and we offer several financing options to fit your budget. Our financing programs include: 1) **0% interest for 12 months** on approved credit for installations over $1,500. 2) **Low monthly payment plans** up to 60 months for larger projects. 3) **No money down** options for qualified buyers. 4) **Senior and military discounts** that can be combined with financing. The application process is quick and easy - we can often get you approved within minutes during your free estimate appointment. We work with trusted lending partners who specialize in home improvement financing. Contact us at (252) 313-1400 to discuss your project and learn which financing option works best for your situation.

Question 4

What is your service area?

Accepted Answer

We proudly serve Eastern North Carolina, including Vandemere, New Bern, Havelock, Morehead City, Beaufort, Newport, Atlantic Beach, Pine Knoll Shores, Emerald Isle, Swansboro, and Oriental. We also service surrounding areas in Pamlico, Craven, Carteret, and Onslow counties. Not sure if we serve your area? Give us a call - we're often able to accommodate customers slightly outside our primary service area.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours for a single door and 6-8 hours for a double door. This includes removing the old door, installing the new door and hardware, setting up the opener, and testing everything for proper operation. Custom doors or doors requiring structural modifications may take longer. We always complete installations in a single visit so you're not left with an unsecured garage overnight.

Question 6

What brands do you service and install?

Accepted Answer

We service all major garage door and opener brands including Clopay, Amarr, Wayne Dalton, CHI, Haas, and more. For openers, we work with LiftMaster, Chamberlain, Genie, Craftsman, Linear, and others. As authorized dealers for several premium brands, we can offer manufacturer warranties and have direct access to OEM parts. If you have an older or obscure brand, we can usually find compatible parts or recommend modern replacements.

Question 7

Do you offer warranties on your work?

Accepted Answer

Yes! All our labor is backed by a 2-year warranty. If any issue arises from our workmanship within two years, we'll fix it at no charge. Additionally, new garage doors come with manufacturer warranties ranging from 1 year to lifetime, depending on the brand and model. Opener warranties typically range from 1-5 years. We'll explain all warranty coverage during your estimate so you know exactly what's protected.

Question 8

What should I do if my garage door won't open?

Accepted Answer

First, try these troubleshooting steps: 1) Check if the opener is receiving power (lights on the unit). 2) Replace the remote batteries. 3) Ensure the door isn't locked manually. 4) Check if the safety sensors are aligned (lights should be solid, not blinking). 5) Try operating the door manually by pulling the emergency release cord. If the door is extremely heavy to lift, the springs may be broken - DO NOT force it. If these steps don't work, or if you hear unusual sounds, it's time to call a professional. We offer same-day service for most issues. Call (252) 313-1400 for immediate assistance.

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